Coaching Your Team To Win!

“Coaching is unlocking a person’s potential to maximize their own performance.”  Think of the characteristics of a great coach, and you come up with the characteristics of a good manager.  Coaching is a process, not an event.  This seminar will cover the skills needed for managers to coach individual players, as well as their work group “team” to success.

Communication and Feedback

This seminar focuses on management communication. Managers are often so busy, they have a tendency to prejudge and assume rather than to listen and ask. Managers frequently fail to let employees know what is expected of them, believing they already know or should know.  This seminar focuses on two-way communication.  Professional communication will be stressed.  Effective communication techniques will be explained and demonstrated.  Then participants will have the opportunity to practice what they have learned.

Conflict Management

Conflict is an inevitable consequence of working with others.  This practical training session, loaded with examples and participation, will give your managers the skills necessary to prevent their areas from becoming sabotaged by unmanaged conflict.  Participants will be given the framework they need to be able to resolve conflicts in order to create a smoother and more productive workplace.

Corrective Action Counseling

Corrective action counseling is not a system of punishment, but rather a means of changing behavior by letting employees know expectations.  Coaching employees in positive ways, and immediately addressing less desirable performance is the key to successful operations. This seminar will lead supervisors through the process with pointers, exercises, discussions, and role-plays.

Customer Service Training

Dissatisfied customers equate to lost profits. Have your employees benefit from this training to learn how to better serve your company's customers. By understanding customer expectations, effective communication skills, how to handle special or difficult customers, how to handle complaints, and keep customers satisfied, your employees will be better equipped to handle the challenges of today's customer service marketplace.

Diversity Awareness

Misunderstandings and negative perceptions among different groups of people in the workplace can become explosive and often lead to low productivity, EEO claims, and lawsuits. This nonthreatening seminar will introduce the topic of diversity in a positive way. It is designed to make people appreciate similarities and differences in personalities and backgrounds, not just in race, color, gender, age or religion.

Evaluating Performance/Performance Review Training

Conducting performance reviews is often one the most stressful of a supervisor’s responsibilities.  This seminar leads supervisors through the performance review process in a clear, step-by-step method, where participants can easily apply what they have learned.  Using humor and role-plays, this seminar is packed with valuable information.

Interviewing

Selecting the right employees is crucial. Most owners and managers believe they know how to interview, but how effective are they? This seminar will include discussions, quizzes, role-plays, and a video with actual examples of interviews. The issue of legal and illegal topics will be covered, and supervisors will leave with more than 100 probing interview questions to use the very next day.

Managing Change

Change is constant in today’s world. Is your company equipped to handle it? This course will prepare managers to lead staff through change to a successful outcome. It also will provide tools to overcome resistance from employees.

Motivating and Recognizing Employees

Employees who are motivated, take pride in what they accomplish, and receive recognition for doing good work are more productive. This seminar will provide useful suggestions on how to motivate and recognize employees that can immediately be put into action.

Preventing Sexual Harassment

Court is the last place a company wants to be. This course will help prevent costly sexual harassment claims and will enlighten employees about why and how to avoid behaviors that could be construed as harassment. A mini-seminar for managers on their responsibilities in preventing sexual harassment will follow the employees’ course.

Team Building

Employees will learn how to communicate and work with team members who have different work styles. The research-validated model DiSC assessment tool used is easy to grasp and remember. This training and the individualized and team assessments help participants understand themselves and their coworkers. It also provides ways to work better together with people with different work styles. Improved employee communication can reduce misunderstandings and conflict and increase workplace satisfaction and productivity.

Time Management

How many people in your company say there isn’t enough time in the day? How many fail to meet deadlines, or seem overwhelmed by paperwork? Does time in your company get swallowed up by interruptions, junk mail, unproductive meetings and other time wasters? Learn how to control your day instead of your day controlling you. Learn goal setting techniques and how to redirect energy to more positive outcomes. This seminar is personalized in order for participants to discover their own time management style, and how to make changes in order to be more effective and productive in the workplace.

Train the Trainer

Learning is a continuous necessity in today’s workplace. Supervisors and a variety of other personnel have often become responsible for training employees in their companies. These endeavors take time and considerable cost to have employees away from work. But are they effective? How comfortable are your trainers? This seminar can give people the knowledge to understand audience needs, develop training content, and learn presentation skills.

Training